GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

 

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2 or 3 business days to process.

 

DELIVERY TIME FRAMES

We have where warehouse in different locations, it depends which warehouse the item(s) located this why we said our delivery is varies  between 5 to 15 days from the day the carrier receives the package (s).

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from Mycia Boutique, you will be responsible for the original shipping charges, plus the cost of returning the package to us. 

 

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 16 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Mycia Boutique does not hold or accept responsibility for packages that have been reported as delivered by the carrier, and we do not give refunds for packages that the carrier confirms as being delivered.